Shack Solutions

Privacy Policy

Last Updated: February 2026

Table of Contents

  1. About This Privacy Policy
  2. Scope of This Policy
  3. Personal Information We Collect
  4. How We Collect Personal Information
  5. Automated Data Collection and Website Technologies
  6. How We Use Personal Information
  7. Legal Basis for Processing
  8. How We Share and Disclose Personal Information
  9. Subcontractors and Project Partners
  10. Smart Home, Security and Device Data
  11. Marketing and Communications
  12. Your Privacy Rights and Choices
  13. Data Security
  14. International and Cross-Border Transfers
  15. Data Retention
  16. Third-Party Services and External Links
  17. Children’s Privacy
  18. Business Transfers and Corporate Changes
  19. Complaints and Regulatory Contact
  20. Changes to This Privacy Policy
  21. Contact Information

1. About This Privacy Policy

Shack Solutions (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, safeguard, and otherwise process personal information when you interact with us through our website, request a quote, enter into a contract, communicate with us, or receive our services.

Shack Solutions is a contracting and smart home services company operating primarily in the Greater Toronto Area in Ontario, Canada. Our services include, but are not limited to:

This Privacy Policy applies to personal information collected online through our website and offline through phone calls, emails, text messages, in-person consultations, site visits, contracts, invoices, and other interactions.

By using our website or engaging our services, you acknowledge that you have read and understand this Privacy Policy.

2. Scope of This Policy

This Privacy Policy applies to personal information we collect from:

For the purposes of this Policy, “personal information” means information about an identifiable individual, as defined under applicable Canadian privacy legislation, including the Personal Information Protection and Electronic Documents Act (PIPEDA).

This Policy does not apply to information that is:

3. Personal Information We Collect

We collect personal information that is reasonably necessary for our business operations.

3.1 Contact Information

We may collect:

3.2 Project and Property Information

To provide accurate quotes and complete projects, we may collect:

3.3 Payment and Financial Information

We may collect information necessary to process payments, including:

Payment card data is processed through third-party payment processors. We do not store full credit card numbers on our servers.

3.4 Communications

We may collect and retain:

3.5 Marketing Information

If you subscribe to updates or marketing communications, we may collect:

3.6 Website and Device Information

When you visit our website, we may collect:

3.7 Professional Information

If you are a vendor or subcontractor, we may collect:

4. How We Collect Personal Information

We collect personal information in the following ways:

4.1 Directly From You

We collect information when you:

4.2 During Service Delivery

While completing a project, we may collect information about your property layout, wiring systems, security configuration, and automation preferences.

4.3 From Third Parties

We may receive personal information from:

4.4 Automated Technologies

We collect certain data automatically through cookies and similar technologies, described below.

5. Automated Data Collection and Website Technologies

Our website may use:

These technologies help us:

You can control cookie settings through your browser. Disabling cookies may affect certain website features.

We may use analytics providers such as Google Analytics to understand how users interact with our website. These providers may collect device identifiers and usage data.

6. How We Use Personal Information

We use personal information for legitimate business purposes.

6.1 To Provide Services

We use personal information to:

6.2 To Communicate

We use personal information to:

6.3 For Business Operations

We use personal information to:

6.4 For Marketing

We may use personal information to:

You may opt out of marketing communications at any time.

6.5 For Legal and Compliance

We may use personal information to:

7. Legal Basis for Processing

Under Canadian privacy laws, we collect, use, and disclose personal information with your consent or as otherwise permitted by law.

Consent may be:

You may withdraw consent at any time, subject to legal or contractual restrictions.

8. How We Share and Disclose Personal Information

We do not sell personal information.

We may disclose personal information to:

8.1 Service Providers

Including:

These providers are contractually obligated to safeguard information.

8.2 Legal Authorities

We may disclose information if required by law or court order.

8.3 Insurance Providers

In the event of a claim or dispute.

8.4 Professional Advisors

Including lawyers and auditors.

9. Subcontractors and Project Partners

To complete projects, we may share relevant personal and project information with licensed subcontractors.

Subcontractors are required to:

10. Smart Home, Security and Device Data

Because Shack Solutions installs smart home and security systems, special considerations apply.

10.1 Device Configuration

We may access:

We do not monitor your personal activity unless explicitly contracted to do so for system troubleshooting.

10.2 Camera Systems

If we install security cameras:

10.3 Third-Party Platforms

Smart home platforms such as Control4 or similar providers may collect their own data. Their privacy policies govern that data.

11. Marketing and Communications

You may receive marketing communications if you:

You may unsubscribe at any time by:

Transactional communications related to active projects cannot be opted out of while services are ongoing.

12. Your Privacy Rights and Choices

Under applicable Canadian law, you may have the right to:

We will respond within a reasonable time frame.

To protect your privacy, we may verify your identity before fulfilling requests.

13. Data Security

We implement safeguards including:

Despite these measures, no system is completely secure.

14. International and Cross-Border Transfers

Some service providers may store data outside Canada. When this occurs:

15. Data Retention

We retain personal information only as long as necessary to:

Retention periods vary depending on the type of information.

16. Third-Party Services and External Links

Our website may link to third-party sites.

We are not responsible for their privacy practices.

We encourage you to review their privacy policies.

17. Children’s Privacy

Our services are not directed to individuals under 16.

We do not knowingly collect personal information from children under 13.

If such information is identified, we will delete it.

18. Business Transfers and Corporate Changes

If Shack Solutions undergoes:

Personal information may be transferred as part of that transaction, subject to confidentiality protections.

19. Complaints and Regulatory Contact

If you have concerns about our privacy practices, please contact us first.

If you are not satisfied with our response, you may contact:

Office of the Privacy Commissioner of Canada
www.priv.gc.ca

20. Changes to This Privacy Policy

We may update this Privacy Policy periodically.

Updates will be posted with a revised “Last Updated” date.

Continued use of our services indicates acceptance of changes.

21. Contact Information

Shack Solutions
Greater Toronto Area, Ontario
Email: info@blueprintshack.com

If you have questions regarding this Privacy Policy or your personal information, please contact us using the information above.